You may return most new, unopened items within 30 days of delivery for a full refund. The items need to be unwashed (free of any stains from makeup, deodorant, or wear) with ALL Original product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
(We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. We recommend shipping packages back using USPS Flat Rate shipping with a tracking number, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, Whoop.shop will not issue return credit.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Whoop.shop does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
Reserved Rights Regarding Returns
Whoop.shop reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Whoop.shop reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-Whoop.shop items sent to our distribution center will be discarded upon receipt.
Wardrobing & Excessive Returns
Our Customer Protection Team also handles situations in which a return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all of our customers across the globe.
Shoe Return Policy
We want you to be fully satisfied with every item you purchase from Whoop.shop. We pride ourselves on being environmentally friendly, therefore we ship all shoes in a stylish eco-friendly bag. If, for whatever reason, you are not satisfied with your shoes, we will accept returns up to 30 days after purchase if the following conditions are met:
- All items must be unworn,
- All Items must be in their original packaging.
- You must include the original invoice/packing slip, and be
- Accompanied by a completed returns slip
All items considered “Final Sale” cannot be returned for store credit. Additionally, cosmetics & beauty products, bodysuits, swimsuits, and/or undergarments are non-returnable. In the event of an unauthorized return, Whoop.shop reserves the right to apply a 50% restocking fee for bodysuits, swimsuits, undergarments, or final sale items.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg/ pound.